Sunday, May 30, 2010

How to Use Coupons?

Coupons - anyone who's shopped online has probably used a discount coupon at one point or another.
Cafetalk also lets tutors issue coupons to students. We introduced this function primarily so that tutors can raise their rates but let existing students request lessons at the original price by making use of their discounts. That way you won't find that you've suddenly lost all your students when you make changes to your lesson price.
You can also issue coupons to get new students or increase customer loyalty.

Coupons can be limited to a particular student, course, or be applicable for all your courses and students.

Here's how to make one.

First log into your mypage and click "Coupons".

Click "Create New" and enter your coupon name, discount rate and validity dates. The cost of the discounts are shared equally between you and Cafetalk. Note that both the price you charge to your students and your rates will be reduced by the percentage you enter.

Once you successfully create a coupon you'll need to let your students know about it. The best way to do this would be to send your student a message. You'll find a list of your students in your favorites page.
Once inside your message creation screen, just click on post coupon info to paste your newly created coupon onto the message body.

Students can receive a discount by entering the coupon code every time they request a lesson.

If you wish to create a coupon that is specific to a particular student, you'll need to select the "Create New Coupon" link from the student list in your favorites. Then repeat the previous steps.

Cafetalk Team
Cafetalk here

Monday, May 24, 2010

A few changes to the system > Complete function & reduced min payout

Dear All,

Just wanted to thank all of you who have transferred your profiles to the new system and especially those who have given us feedback both through this blog and through private email.

Also, one general announcement before going into the topic of this post. Cafetalk has now been released to the general public as of today. Last week we only sent notices to a thousand or so students who had signed up for our newsletter. And so some students may not have heard about the new system yet. Sorry we didn't make that clear before, and we apologize if that caused any confusion with any of your students.

Okay. Now for the changes... Based on discussions in this previous post (New Cafetalk Sneak Peek) we're implementing a few changes to the system. Hopefully all for the good from your perspective.

  1. 5000JPY minimum payout reduced to 1000JPY
    Many of you thought the high minimum payout was a little uncalled for so we reduced this to 1000JPY. This has already been implemented in the new system. As we said in the earlier post, we thought some form of minimum payout was necessary because we need to pay as much as 420 Yen per transfer to a Japanese bank. And on top of that we give about 5-8 percent to credit card processing companies when customers first purchase the points. So, as much as we'd love to do away with the minimum payout altogether, we're hoping this reduced value will be an acceptable compromise.
  2. "Automatic Payment Request" coming soon!
    As you know, in the new system you have to make a "payment request" in order to be paid. There was a little resistance to this also (and for good reason). So we are going to build some sort of function that will enable automatic monthly billing. However, we're kind of super-swamped right now so we're going to have to ask you to wait about a month for this. In the meantime, please bear with us and use the "payment request" function to get paid.
  3. "Lesson Completion" button now available to tutors as well
    Tutors can now complete the lessons just like in the old system. But please, please use this only if the lesson has really been completed. I know this goes without saying but some of you have misunderstood this button for something else.

Most of these changes were made thanks to feedback from Mr. Spears and Zoe (and a few others who probably wish to remain anonymous). To see a detailed exchange of our discussions and the rationale behind each change please refer to comments on this post.

One more thing. The changes are not yet reflected in the Tutor Terms but we will be doing that very soon. Although they're not in the terms you can take our word that these changes will be made if they haven't been already.

Thanks again to all of you. Again, please do leave us comments if you have any issues or requests. I can't promise that all of them will be accommodated but we will make changes to the system as long as they benefit both tutors and students.

Cafetalk Team
Cafetalk here

Monday, May 17, 2010

New Cafetalk update!

Dear Tutors

Before anything we would like to take this opportunity to thank all of
you for your continued services on Cafetalk.

And thanks to the few of you who have taken the time to transfer your
profiles to the new Cafetalk.

Details here!

Here's an update:

We're releasing the system to students on Thursday this week! (5/20)

Furthermore, students will NO LONGER BE ABLE TO BUY POINTS ON

(They'll still be able to request lessons but only until their current
points last)

So now would be a good time to have your profile set up on the new
system and get yourself ready for the transition.

We've tried to make transfer as painless as possible.

Just login to the new system with your current email and password and
the rest should be fairly self explanatory.

We've also released the new Tutor Terms which will apply to all things
done under the new site

You can also check out the Tutor FAQ for more details

If you have any questions please direct them our way, and we'll post it here. Thanks again!

The Cafetalk Team
Cafetalk here